Informativa sui rimborsi

Return and Refund Policy

We offer a 15-day return policy, which means you have 15 days from the date you receive your item to request a return.

To start a return, please email us at sales@snowallcrew.com.

To proceed with a return:

• Please send the item to our Milan office (we will provide the address via email).

• Return shipping costs are the responsibility of the customer.

• However, the shipping for the exchange item will be free, covered by our company.

We kindly ask customers to contact us for sizing advice before purchasing, to help ensure you choose the right fit.

To be eligible for a return, the item must be:

• In the same condition as received

• Unworn and unused

• With tags attached and in the original packaging

• Accompanied by the receipt or proof of purchase

Once we receive your parcel and confirm the item is in its original condition, we will ship out the replacement item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@snowallcrew.com.